Technical Support Desk Call Center
Browser Compatibility Information
Mozilla Firefox can be downloaded here for either Windows or Mac.
Internet Explorer 10 users and MySPC:
Some features in MySPC will not work correctly in Internet Explorer 10. If you are using Internet Explorer 10 and experience issues, you can place Internet Explorer 10 in Compatibility View. The instructions for setting Compatibly View in IE10 is similar to IE9. Instructions for changing Compatibility View.
Asked to take a screenshot?
Here's a step-by-step guide showing how to take a screenshot: How do I take a screenshot?
Call 727-341-HELP (727-341-4357)
We are here to assist you with technical issues related to MySPC, MyCourses, student email and other technology related problems. Before you contact us you may want to try some of the links to the left as they may solve your problem. Generally, it is best to call us for student issues.
We can be reached by email at email@example.com
Staff and Faculty
We can attempt to troubleshoot and walk users through solutions by phone or Microsoft Lync. System logon, email, and MyCourses issues are our most common and it is usually best to call us for help. Other more complicated issues usually require a workorder which can be placed by Staff and Faculty here. The Technical Support Desk uses a database that is accessed by Telecommunications, Technology Resource Specialists, Network Support Specialists and departmental management. By using a shared database, we are able to build an extensive knowledge base and history of the work performed on your computer, phone, printer, etc. and improve turn-around time on outstanding work orders. Please have the following information available when contacting us: DBT #, Make & Model, office location, and any error message.
Staff E-mail: firstname.lastname@example.org
Or Check the Technical Support "How To / FAQ" Site
When is a Technical Support Desk work order required?
- Computer repair (including peripheral devices ie: printers )
- Data transfer and/or file conversion
- Networking repair or installation
- Telephone and Voice mail repair or installation
- When are unable to assist you on the phone