St. Petersburg College

Associate Virtual Desktop Infrastructure System Analyst [ID: 1013]

Position Summary:

Incumbents maintain and use software or hardware systems critical to the operation of the College. This position reports to the Senior VDI System Analyst.

Incumbents will focus on the use, maintenance and enhancement of software and hardware systems critical to the operation of the College in relation to virtual desktop infrastructure (VDI), remote desktop (RDS) and remote application systems. Responsibilities may include maintaining system capabilities for the VDI infrastructure; project work involving implementation of new software or hardware, or system changes/updates; and working with end users on use and troubleshooting of VDI & RDS systems.

This position will work occasional weekends and nights as well as be part of an on-call rotation.

Compensation: $62,868.26 - $78,585.33

Requirements:

Education:

Bachelor's degree in information systems or a related field.

Experience:

One (1) year experience in area of responsibility or related duties.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:

Remote and virtualized application concepts;
Network design concepts in relation to VDI & RDS systems and how they interface with other infrastructure;
Windows Server operating systems;
System security principles;
Server networking components and configuration;
Server hardware and related skills;
Systems analysis and design principles;
Project management principles;
Applicable programming languages;
Process improvement principles;
Operating systems;
Customer service principles;
Training principles;
Computers and related software applications.

Skills:

Tier I maintaining and troubleshooting of VDI & RDS platforms, databases, and systems;
Server, virtual machine and user data backup methodology;
Working with end-users on applications and systems; assisting with setup, deployment and use;
Record keeping for device lease/purchase/refresh schedules;
Ability to work with many varied internal departments and people as well as external vendors and consultants in a highly professional manner;
Ability to provide first class customer service and outstanding professional relationships with all levels of employees and students;
Installing, configuring and troubleshooting technological platforms, databases, and systems;
Utilizing and managing systems;
Following procedural and technical standards;
Monitoring and assessing sites, sources and systems;
Training end-users on applications and systems;
Communicating technical information to a non-technical audience;
Designing, developing and implementing applications;
Interpreting customer requirements and translating into system specifications;
Using a computer and related software applications;
Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Physical:

Incumbents may be subjected to electrical currents, workspace restrictions, and travel.
Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Responsibilities:

These duties are a representative sample; position assignments may vary.		Potential Frequency
1.	Manages & maintains multiple systems, applications, and/or functions and related VDI, RDS and related projects, which may include estimating project costs, identifying system risks and needs, and performing related duties.	Daily 30%
2.	Researches information technology problems and discovers sources of errors; analyzes systems capabilities and implements necessary operational changes; participates in the development and/or review of equipment and/or service specifications in relation to the colleges VDI and RDS systems and infrastructure.	Daily 25%
3.	Designs, implements, installs, maintains (including patches, system updates, optimizations etc.) and troubleshoots both software and hardware aspects of the college VDI and RDS systems, applications, and related reports, identifies and interprets technical information to develop solutions.	Daily 20%
4.	Confers with users to determine needs and assist all levels of support to implement best practice solutions. Provides end-user support, training and troubleshooting of problems and issues.	Daily 15%
5.	Coordinates projects with internal and external parties.	Daily 5%
6.	Performs other duties of a similar nature or level.	As Required

Equal Access/Equal Opportunity

The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, pregnancy, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college will not tolerate such conduct. Should you experience such behavior, please contact Dr. Devona Pierre, Executive Director, Organizational Culture and Engagement/Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at eaeo_director@spcollege.edu.