St. Petersburg College

Donor Database Administrator [ID: 1014]

Position Summary:

The Donor Database Administrator, reporting to the Foundation Executive Director, is responsible for managing our Raiser’s Edge database in order to identify, cultivate, solicit and thank donors. This includes reporting and analysis of data, gifts processing and acknowledgments, as well as managing data import and data entry, data extraction, data quality initiatives, and other related activities. Serves as lead contact for data analytics, working with key staff and stakeholders across SPC Foundation to understand the data needs and develop actionable insights.

RESPONSIBILITIES

Systems and Database Management:

Oversee the structure, maintenance, systems, policies, and processes of Raiser’s Edge usage.
Manage pledge payment tracking, acknowledgements, reminders, and follow-up processes for 1,000+ donors.
Manage acknowledgement of 4,500+ individual gifts throughout the year, including high traffic seasonal online giving campaigns.
Manages processing of all gifts via mail, credit card, online, and stock transfer.
Strategizes and manages implementation of data enrichment services, determining the best use of Raiser’s Edge NXT features to accomplish the goals of SPC Foundation.
Manages vendor relationships to support development operations.
Create data-informed prospect lists for year-round identification and qualification.
Create data-informed analysis to help fine-tune donor cultivation and relationships.
Lead and conduct quarterly portfolio management meetings with gift officers.
Lead and conduct monthly pipeline meetings to review progress towards overall fundraising goals.
Conduct prospect analysis to inform proactive research activities.
Continually review and optimize data management processes to improve methods for moving people along our continuum of engagement.

Gift Entry, Acknowledgments & Reconciliation:

Enter gifts into database with appropriate coding and notes.
Produces acknowledgement letters/tax receipts while checking for grammatical/typographical mistakes and knowledge of practical tax receipting protocol.
Generates pledge reminders and invoices.
Batches all cash, checks, and credit card donations to Accounting Department in a timely basis.
Produces quarterly metrics report for Foundation Board of Directors.
Produces weekly metrics for Development department.

Reporting and Other Functions:

Develops reports and manages the regular distribution of data, including daily revenue report.
Works with Foundation Business Manager, Scholarship Office and others to support sharing of data and information cross platforms.
Produces queries, reports, lists needed by development staff as needed for mailings, events, board give/get, and moves management.
Creates custom “dashboards” for development staff which demonstrate revenue progress in real-time, and manages tasks and actions.
Occasionally work evenings or weekend special events which may require travel.
Train staff and interns on relevant database systems.
Other duties as assigned

Compensation: $49,409.85 - $69,173.79

Requirements:

Education:

Bachelor’s degree or 5 years’ experience development/database role and/or similar, non-profit role.

Experience:

Bachelor’s Degree or 5 years’ experience in Development (database administration)
Proficient with Raiser’s Edge (NXT)
Knowledge of iWave, ResearchPoint or other wealth screening platforms
Three or more years’ experience in database management
Proven track record of identifying and evaluating data-informed patterns and outcomes
Experience creating data-informed donor prospect lists
Self-starter with strong work ethic, attention to detail, and the ability to think strategically
Excellent written and oral communication skills
Demonstrated ability to work as part of a team in a face-paced work environment

Personal commitment to our mission

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:

Database development methods, principles, and practices;
Proficiency with computers, electronic communications and MS Office applications;
Strategic planning principles, establishing timelines and deliverables;
Development of written communications, proposals, grants and gift agreement documents;
Endowment and term gift principles;
Report preparation and analysis techniques;
Process improvement principles;
Analytical methods and techniques;
Recordkeeping principles;
English language, grammar, and punctuation;
Applicable federal, state, and local laws, rules, and regulations

Skills:

Monitoring, assessing and managing databases;
Possession of pleasant and collaborative style in the workplace including professional attitude, attention to detail, dependability and initiative;
Strong analytical and organizational skills;
Excellent communication and interpersonal skills as applied to a broad range of constituencies including donors, partners, coworkers, supervisor, students, the general public, etc.
Identify fundraising opportunities, emerging trends, needs, and/or best practices;
High level of initiative and ability to work with minimal supervision;
Ability to fully manage multiple projects simultaneously and successfully from inception to completion;
Detail oriented and high attention to accuracy;
Preparing clear and concise communications, correspondence, records, reports, documents and forms;
Coordinating program activities and compiling/analyzing data;
Prioritizing work and maintaining confidential files and records;
Establishing and following procedural and technical standards;
Using a computer and related software applications;
Applying and explaining applicable laws, codes, regulations, policies, and/or procedures.

Physical:

Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Responsibilities:

These duties are a representative sample; position assignments may vary.		Potential Frequency
1.	Generates support for the organization through donor cultivation and stewardship activities, special events, campaigns, appeals, and other fundraising functions. Manages existing relationships with multiple constituencies including donors, partners, alumni and friends and grows donor base of support through well-defined processes. Achieves measurable outcomes.	Daily 45%
2.	Manages assigned database systems, including data entry, management, analysis and updates to determine content and ensure accuracy; runs queries and prepares reports for various projects and activities; develops and prepares gift acknowledgement letters as well as other correspondence and communications that advance the objectives of the organization.	Daily 35%
3.	Facilitates, leads, and/or participates in meetings, proceedings, special events, and committees; represents the department at campus meetings and conferences; serves as a liaison between departments, external organizations, the general public, and other agencies.	Daily 5%
4.	Oversees and maintains confidential files and paperwork related to donors, special event fundraising, alumni outreach, and other financial resources.	Daily 5%
5.	Conducts research to identify emerging needs, trends, best practices, funding opportunities, and/or other items related to assigned area of responsibility.	Daily 5%
6.	May supervise student workers to include assigning and monitoring work and providing direction; provides training for other employees on department-specific programs.	Daily 5%
7.	Performs other duties of a similar nature or level.	As Required

Equal Access/Equal Opportunity

The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, pregnancy, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college will not tolerate such conduct. Should you experience such behavior, please contact Dr. Devona Pierre, Executive Director, Organizational Culture and Engagement/Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at eaeo_director@spcollege.edu.