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Technology Support Specialist (Enrollment Services) [ID: 1025]
Position Summary:

This class is the first of three levels in the Information Technology Support series.  Incumbents provide technical assistance to individual end users.  Responsibilities may include providing training to end users; maintaining records on technical issues; entering data; and troubleshooting technical issues in person, over the phone, and via email. 

This position would be responsible for enhancing the technical skills and abilities of technology users via technology support activities.

Typical Essential Duties

  • Focus on end-user skill development while resolving technical issues to encourage end-user technical knowledge;
  • Communicate in a non-technical manner to ensure the end user understands all actions;
  • Identify common technical knowledge gaps and notify manager of potential training needs for students, staff, and faculty;
  • Use remote support tools including Skype for Business and Remote Assistance to train, diagnose, troubleshoot, and fix technical requests and problems related to college software and hardware;
  • Communicate with college staff and faculty via phone and email.
Compensation: $20.10 - $25.13

Requirements:

Education:

High School Diploma or equivalent (GED) and some technical training in information technology.

Experience:

Two years (2) experience providing user support.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:

  • Proficient with Microsoft Excel and Access
  • PeopleSoft experience a plus
  • Computer programming knowledge preferred
  • SQL knowledge preferred

Skills:

  • Technically proficient
  • Detail-oriented
  • Deadline driven
  • Ability to multi-task
  • Capable of working independently and with a team
  • Readiness to learn
  • Excellent customer service and communication skills

Physical:

  • Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
  • Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • Incumbents may be subjected to electrical currents, workspace restrictions, and travel.
Equal Access/Equal Opportunity

The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, pregnancy, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college will not tolerate such conduct. Should you experience such behavior, please contact Dr. Devona Pierre, Executive Director, Organizational Culture and Engagement/Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at eaeo_director@spcollege.edu.