This class is the first of three levels in the Information Technology Support series. Incumbents provide technical assistance to individual end users. Responsibilities may include providing training to end users; maintaining records on technical issues; entering data; and troubleshooting technical issues in person, over the phone, and via email.
This position would be responsible for enhancing the technical skills and abilities of technology users via technology support activities.
Typical Essential Duties
Requirements:
Education:
High School Diploma or equivalent (GED) and some technical training in information technology.
Experience:
Two years (2) experience providing user support.
* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.
Knowledge:
Skills:
Physical:
The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, pregnancy, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college will not tolerate such conduct. Should you experience such behavior, please contact Dr. Devona Pierre, Executive Director, Organizational Culture and Engagement/Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at eaeo_director@spcollege.edu.
St. Petersburg College
P.O. Box 13489
St. Petersburg FL 33733-3489
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St. Petersburg College is committed to equal access/equal opportunity in its programs, activities, and employment.
For additional information visit www.spcollege.edu/eaeo/.
St. Petersburg College is an Equal Opportunity Employer.
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