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Student Success Manager [ID: 219]
Position Summary:

Coordinates and executes counseling/advising functions in the student services area.  Also responsible for the testing center.

Typical Essential Duties

  • Works closely with Associate Provost and Provost in establishing and updating educational advising, counseling and career assessment and counseling for students;
  • Maintains an active role in the recruitment and marketing of the College. Facilitates articulation with high schools in service area through information sessions, classroom visits, campus visits and campus open houses;
  • Coordinates the work of other counselors and academic advisors in the department;
  • Coordinates developing measurable annual departmental objectives geared toward increasing student engagement and accountability for student success;
  • Coordinates student services participation in innovative programs (i.e. Success 2004, Title III) aimed at increasing student success and overall accountability;
  • Provides academic guidance to prospective, continuing and returning students;
  • Maintains currency in the counseling profession and demonstrates mature, professional judgments;
  • Maintains currency in federal and state graduation and certification requirements;
  • Develops and makes presentations addressing life skills and college success;
  • Facilitates student career planning and decision making. Interprets career assessment instruments;
  • Coordinates development of a campus placement testing program;
  • Maintains and fosters articulation activities with high schools, colleges and universities, and academic programs;
  • Coordinates and conducts new student orientation program;
  • Conveys accurate and current academic information to students, faculty, and staff;
  • Demonstrates sensitivity to the needs of and communicates effectively with students, faculty, and staff;
  • Understands and uses available technology, materials, and tools related to the job;
  • Demonstrates initiative in assuming new assignments to address the needs of students and the department;
  • Follows federal, state, college, and department guidelines that relate to the job.

This is the third of six levels in the Student Support Professional series.  The classification is responsible for coordinating student services and activities in an assigned area.  Incumbent responsibilities generally include providing direct student assistance; ensuring consistency and compliance with policies, procedures, and applicable regulations or guidelines; coordinating services with other departments and outside agencies; developing and evaluating programs and services; coordinating and facilitating special events; and, developing marketing and promotion strategies.  Incumbents may have formal supervisory responsibility over support and/or technical staff.

Compensation: $55,952.53 - $69,940.66

Requirements:

Education:

Bachelor’s degree in Counseling or in a related field to assigned area,  or a Master’s degree including 18 graduate hours in Counseling.

Experience:

One (1) year of management experience in the field related to assigned area.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:

  • Supervisory principles;
  • Applicable student support programs, academic advising, and/or related programs;
  • Program development and program management principles and practices;
  • Customer service principles;
  • Career planning principles and practices;
  • Community networking principles and practices;
  • Applicable Federal, State, and local laws, rules, regulations, policies, and procedures;
  • Diverse populations and cultures;
  • Recordkeeping principles;
  • Computers and related software applications.

Skills:

  • Prioritizing and assigning work;
  • Monitoring and evaluating employees;
  • Planning and developing programs;
  • Advising students on academic, finance or career issues;
  • Providing customer service;
  • Promoting services;
  • Researching service delivery methods;
  • Maintaining records;
  • Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Physical:

  • Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
  • Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Responsibilities:

These duties are a representative sample; position assignments may vary.

Potential Frequency

 1.

Supervises staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations.

Daily

10%

2.

Develops and proposes program plans for assigned area of responsibility, which includes: writing academic/student goals, ensuring alignment with overall College goals; monitoring and evaluating program compliance with applicable goals and intended results.

Daily

20%

3.

Monitors compliance with specified guidelines and requirements in assigned area; investigates and resolves problematic issues.

Daily

30%

4.

Develops and maintains internal and external relationships; participates in/on a variety of meetings, committees, and/or other related groups to communicate information regarding services, programs, areas of opportunity, and/or other information; represents the department on committees, advocacy groups, and/or related groups.

Daily

30%

5.

Prepares, reviews, and submits a variety of reports, work papers, contracts, communications, schedules, and/or statements to and from internal departments, external agencies, and/or other applicable organizations.

Daily

10%

6.

Performs other duties of a similar nature or level.

As Required

 
Equal Access/Equal Opportunity

The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, pregnancy, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college will not tolerate such conduct. Should you experience such behavior, please contact Dr. Devona Pierre, Executive Director, Organizational Culture and Engagement/Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at eaeo_director@spcollege.edu.