St. Petersburg College

Performance Operations Manager [ID: 337]

Position Summary:

Responsible for coordinating all activities during an event at the Palladium Theater, either directly or by supervising temporary house managers assigned to the event.

Typical Essential Duties

Oversee all activities leading up to and during performance events;
Provide stage management services as appropriate;
During event, coordinate communication among performer, crew and house; maintain a scheduled intermission; resume event after an intermission — having checked backstage, crew and front of house;
Assure a pleasant and personable atmosphere at all events and for all volunteers and crew;
Respond to patron and vendor requests;
Assure patrons’ and artists’ safety and welfare before, during and after event;
Responsible for restoring theater after events and nightly lock-up of building and supplies;
Maintain and schedule temporary house management and concessions staff;
Be prepared to handle a medical emergency or patron disturbance.

Incumbents support theatrical productions by coordinating customer service activities for performance events. Responsibilities may include recruiting, training and managing volunteer or student staff; planning, coordinating and monitoring concession or box office sales; coordinating security activities; coordinating marketing or promotion activities; designing and coordinating the production sets and plans; responding to customer needs; maintaining records; and preparing operational reports.

Compensation: $44,319.64 - $55,399.55

Requirements:

Education:

Associate’s degree in a related field to assigned area; Bachelor’s degree preferred.

Experience:

Five (5) years experience supporting theatrical productions. Minimum three (3) years experience as stage manager or house manager with a professional theater organization preferred.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:

Comprehensive knowledge of all elements of live theater, including educational, community and professional;

Supervisory principles;
Theater operations;
Project coordination techniques;
Ticketing program software applications;
Sales and marketing principles;
Ticketing operations;
Basic accounting principles;
Database management principles;
Computers and related software applications.

Skills:

Understand, evaluate and communicate with backstage and on-stage personnel;
Stage management;
Creative writing public speaking ;
Teaching/motivating;
Office management, administration, organizing and scheduling;
Maintain calm, professional composure during unexpected events.

Monitoring and evaluating the work of subordinate staff;
Prioritizing and assigning work;
Managing ticketing operations;
Providing customer service;
Maintaining databases;
Operating applicable ticketing databases;
Troubleshooting and resolving problems;
Overseeing and reconciling financial information;
Using a computer and related software applications;
Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Physical:

Positions in this class typically require: climbing, reaching, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and seeing.
Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Incumbents may be subjected to moving mechanical parts, electrical currents, inadequate lighting, work space restrictions, and travel.

Responsibilities:

These duties are a representative sample; position assignments may vary.		Potential Frequency
1.	Plans, coordinates and monitors concession and box office sales, which include: assessing customer needs; managing ticketing system and patron database; determining discounts and pricing structures; designing and coordinating the production sets and plans; supervising cash handling procedures; and monitoring security activities of the theatre.	Daily 30%
2.	Coordinates the marketing and /or promotions activities which include: designing graphics, posters, or flyers; meeting with clients or renters to showcase the theatre; and preparing rental contract.	Daily 20%
3.	Manage theatre schedules to ensure the efficiency of theatre usage; specifies and schedules appropriate equipment for the events.	Daily 20%
4.	Monitors the installation and testing of audio, lighting and video systems; coordinates the technical and support staff.	Daily 10%
5.	Supervises volunteers and student workers to include: prioritizing and assigning work; evaluating performance; ensuring staff is trained; and, making hiring, termination, and disciplinary recommendations.	Daily 10%
6.	Maintains a variety of records; preparing and reviews operational reports.	Daily 10%
7.	Performs other duties of a similar nature or level.	As Required

Equal Access/Equal Opportunity

The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, pregnancy, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college will not tolerate such conduct. Should you experience such behavior, please contact Dr. Devona Pierre, Executive Director, Organizational Culture and Engagement/Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at eaeo_director@spcollege.edu.