St. Petersburg College

Basic Needs Student Support Advisor [ID: 563]

Position Summary:

The Student Support Advisor is a full-time position within Student Affairs tasked with implementing the college’s food pantries and technology lending program as well as assist with social/human service referrals based on student needs. To support the food pantries and technology lending program, the Student Support Advisor will work to spread awareness of the programs, aid students in applying for the programs, manage the inventory, and work with the Retention Services team to ensure friendly and timely services. The advisor will also work with students to assess their other needs to help provide them with referrals and information to resources found through SPC and the local community.

Incumbents provide complete organizational information and services to students and prospective students in single areas or across a number of disciplines that may include admissions, financial aid, academic advising, career services, international students, and disability services. This level is differentiated from the previous level by the individual responsibility incumbents have to make determinations of academic progress, financial aid, program coordination, or level of responsibility across multiple student support functions. Responsibilities include coordinating academic support programs that may recruit or advise students for assigned programs; counseling students on financial assistance, dependency status, and standards of academic progress; processing appeals and/or return of financial assistance; reviewing documents to determine visa status; monitoring international student status; reviewing and accepting financial documents; implementing regulations related to international students; tracking and awarding scholarships; reconciling accounts; and completing Federal verifications.

Compensation: $18.23 - $22.79

Requirements:

Education:

Associate's degree.

Experience:

Two (2) years related experience.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:

Social/human services practices and local social/human service supports;
Program coordination principles and practices;
Customer service principles;
Recordkeeping principles;
Computers and related software applications.
Applicable academic programs, financial aid, extracurricular programs, and/or related services;
Applicable Federal, State, and local laws, rules, regulations, policies, and procedures;
Academic counseling principles;
Academic program requirements;

Skills:

Coordinating academic programs or services;
Manage multiple initiatives and be flexible in a changing, fast-paced environment;
Connect with people, provide needed support and demonstrate patience and maintain a positive attitude;
Proactive approach to problem solving;
Advising students on academic issues;
Providing program support;
Interpreting and applying applicable laws, rules, regulations, policies, and procedures;
Maintaining confidentiality;
Preparing and maintaining records;
Using a computer and related software applications;
Communication, interpersonal skills as applied to interaction with students, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Physical:

Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Responsibilities:

These duties are a representative sample; position assignments may vary.		Potential Frequency
1.	Coordinates assigned program and/or service, which may include maintaining a caseload of students and counseling students on a variety of student services; determining student eligibility for services; locating social services or academic resources for students as requested; and performing related duties.	Daily 50%
2.	Counsels and advises incoming and returning students on student support programs, retention services, financial aid, local community resources, and/or other related programs.	Daily 40%
3.	Prepares, reviews, and submits a variety of operational and student records, reports, forms, regulatory information, and related documents.	Daily 10%
4.	Performs other duties of a similar nature or level.	As Required

Equal Access/Equal Opportunity

The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, pregnancy, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college will not tolerate such conduct. Should you experience such behavior, please contact Dr. Devona Pierre, Executive Director, Organizational Culture and Engagement/Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at eaeo_director@spcollege.edu.