This class is the second of three levels in the Information Technology Support series. Incumbents monitor, troubleshoot and maintain complete information technology systems, provide training and direction to end users, and coordinate and prioritize information technology support activities for a designated area or function. Responsibilities may include monitoring software copyright compliance; providing training and direction to end users; identifying and sharing best practices; supporting the testing of patches, upgrades, and programming changes; reviewing and prioritizing work orders; allocating staff to assignments; determining and implementing departmental procedures; researching and resolving complex, non-routine issues; researching and recommending technology updates and changes; coordinating large-scale upgrades or installations; and maintaining a software tracking database.
Requirements:
Education:
High School Diploma or equivalent (GED).
Experience:
Some technical training in information technology, and four years experience providing technical support.
* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.
Knowledge:
Skills:
Physical:
License:
Some positions may require technical certification in area of responsibility.
Responsibilities:
These duties are a representative sample; position assignments may vary. |
Potential Frequency |
|
---|---|---|
1. |
Coordinates large-scale repairs and related projects, which includes troubleshooting complex problems associated with applicable information technology equipment and software; researching technological solutions when necessary; recommending technology upgrades; maintaining software tracking inventory database; testing and installing patches, upgrades, and monitoring software copyright compliance. |
Daily 30% |
2. |
Provides help-desk telephone support and on-going troubleshooting assistance to users regarding complex information technology and/or hardware, software, and/or other related items; coordinates technical support with vendors for installations, repair, and/or maintenance issues. |
Daily 30% |
3. |
Sets up, installs, configures, tests, updates, and maintains computers, peripheral devices, and/or related software and hardware; repairs computers and peripheral devices. |
Daily 20% |
4. |
Prepares and presents training and direction to end-users. |
Weekly 10% |
5. |
Prioritizes and assigns work to lower level staff; monitors the performance of lower level staff; and trains staff on work methods and procedures. |
Daily 10% |
6. |
Performs other duties of a similar nature or level. |
As Required |
The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, pregnancy, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college will not tolerate such conduct. Should you experience such behavior, please contact Dr. Devona Pierre, Executive Director, Organizational Culture and Engagement/Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at eaeo_director@spcollege.edu.
St. Petersburg College
P.O. Box 13489
St. Petersburg FL 33733-3489
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St. Petersburg College is committed to equal access/equal opportunity in its programs, activities, and employment.
For additional information visit www.spcollege.edu/eaeo/.
St. Petersburg College is an Equal Opportunity Employer.
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