Education:

Bachelor's degree.

Experience:

Two years experience in area of responsibility.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:

• Network and technology infrastructure maintenance practices and procedures;
• Client/server environments;
• Programming code;
• Network operating systems;
• Diagnostic tools and equipment;
• Operating system software and administration principles and practices;
• System configuration principles and practices;
• Database management principles and practices;
• Report development;
• Recordkeeping principles;
• Computers and related software applications.

Skills:

• Developing reports using report writing tools;
• Analyzing applicable databases and making appropriate recommendations to increase efficiency;
• Configuring technological platforms, networks, and systems;
• Providing end-user support;
• Utilizing diagnostic analyzers and related equipment and tools;
• Communicating technical information to a non-technical audience;
• Maintaining records;
• Developing and writing code;
• Using a computer and related software applications;
• Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Physical:

• Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
• Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects.  If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
• Incumbents may be subjected to electrical currents, workspace restrictions, and travel.