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Information Technology Technician (OPS) [ID: 659]
Position Summary:

This class is the first of six levels in the Information Technology series.  Incumbents design, install and maintain information technology infrastructure.  Responsibilities may include installing and configuring servers; implementing network devices and services; implementing network protocols and technologies; monitoring, configuring and implementing files servers, domain controllers, and related systems and equipment; and designing infrastructure for new sites and buildings.

Compensation: $18.23 - $18.23

Requirements:

Education:

Associate's degree.

Experience:

Four years experience in area of responsibility.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:

  • Network and technology infrastructure maintenance practices and procedures;
  • Client/server environments;
  • Network operating systems;
  • Diagnostic tools and equipment;
  • Operating system software and administration principles and practices;
  • System configuration principles and practices;
  • Recordkeeping principles;
  • Computers and related software applications.

Skills:

  • Configuring technological platforms, networks, and systems;
  • Providing end-user support;
  • Utilizing diagnostic analyzers and related equipment and tools;
  • Communicating technical information to a non-technical audience;
  • Maintaining records;
  • Using a computer and related software applications;
  • Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Physical:

  • Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
  • Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects.  If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
  • Incumbents may be subjected to electrical currents, workspace restrictions, and travel.

Responsibilities:

These duties are a representative sample; position assignments may vary.

Potential Frequency

 1.

Installs and troubleshoots technology infrastructure; resolves connectivity issues; and performs related duties.

Daily

35%

2.

Identifies and resolves technical problems related to networks, servers, desktops, operating systems, and application software systems; monitors and ensures proper interfacing of systems applications.

Daily

35%

3.

Provides technical support to end-users by responding to questions regarding hardware and software malfunctions.

Daily

20%

4.

Prepares and maintains operational records, reports, forms, and related information.

Daily

10%

5.

Performs other duties of a similar nature or level.

As Required

 

Equal Access/Equal Opportunity

The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, pregnancy, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college will not tolerate such conduct. Should you experience such behavior, please contact Dr. Devona Pierre, Executive Director, Organizational Culture and Engagement/Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at eaeo_director@spcollege.edu.