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Student Support Director [ID: 771]
Position Summary:

This is the fifth of six levels in the Student Support Professional series.  The classification is responsible for directing the activities of an assigned oversight of a student services unit or program.  Incumbents coordinate the activities of the area which includes supervision of staff; providing technical direction; resolving complaints/problems; ensuring compliance with regulatory and policy requirements;  recommending improvements for service delivery and operating procedures; keeping abreast of current trends and practices; and assessing resource needs.  Incumbents will develop strategies to accomplish goals, implement policies and procedures, and develop and monitor an assigned budget.  Incumbents may need to perform professional level work within assignment and may supervise employees or student workers.

Compensation: $70,762.40 - $106,143.60

Requirements:

Education:

Master's degree in a related field to assigned area.

Experience:

Three (3) years of management experience in assigned area. 

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:

  • Management principles;
  • Applicable theories and principles related to area of assignment;
  • Strategy development principles and procedures;
  • Applicable federal, state, and local laws, rules, and regulations;
  • Program development and administration principles and practices;
  • Project management principles;
  • Budget administration principles;
  • Assigned department operations and functions;
  • Customer service principles;
  • Public relations principles.
  • Computers and related software applications.

Skills:

  • Monitoring and evaluating employees;
  • Prioritizing and assigning work;
  • Providing leadership;
  • Managing projects;
  • Analyzing and developing policies and procedures;
  • Ensuring compliance with applicable Federal, state, and local rules and regulations;
  • Interpreting and applying applicable laws, rules, and regulations;
  • Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations in support of goals;
  • Resolving conflict;
  • Preparing and administering budgets;
  • Managing change and sensitive topics;
  • Planning, analyzing, and evaluating programs and services, operational needs, and fiscal constraints;
  • Using a computer and related software applications;
  • Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Physical:

  • Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
  • Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Responsibilities:

These duties are a representative sample; position assignments may vary.

Potential Frequency

 1.

Manages staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations.

Daily

10%

2.

Develops, implements, and evaluates departmental programs,

procedures, strategies and goals; maintains, updates, and ensures

procedural compliance for programs.

Daily

20%

3.

Facilitates, leads, and/or participates in meetings, proceedings, and

committees; represents the department at campus meetings and

conferences; serves as a liaison between departments, external

organizations, the general public, and other agencies.

Daily

20%

4.

Directs and participates in the preparation of departmental budgets,

financial reports, and financial aid/governmental loan budgets;

monitors revenues and expenditures.

Daily

10%

5.

Identifies and resolves problems in assigned department; ensures

consistent application of rules and regulations, and handles complex and high-level student service complaints or issues.

Daily

20%

6.

Performs research and makes recommendations on strategies,

activities, and timelines associated with recruitment, enrollment,

admission and financial aid.

Daily

20%

7.

Performs other duties of a similar nature or level.

As Required

 
Equal Access/Equal Opportunity

The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, pregnancy, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college will not tolerate such conduct. Should you experience such behavior, please contact Dr. Devona Pierre, Executive Director, Organizational Culture and Engagement/Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at eaeo_director@spcollege.edu.