St. Petersburg College

Certification Testing Coordinator [ID: 928]

Position Summary:

Coordinates the operations and activities of industry certification and licensure test recruitment, enrollment, administration, and reporting. Reports to the Director of Workforce Services.

Typical Essential Duties

Plans, develops, implements and monitors goals, policies and procedures for all SPC certification and licensure testing;
Develop, implement and oversee test center operation in compliance with vendor policy and procedural requirements;
Serve as a communication liaison between deans, campus staff, technical experts (AIS), Helpdesk, and Oracle Campus Solutions functional team;
Develop and implement schedule of open test center hours of operation and appointments for students;
Develop, implement and oversee check-in and checkout and procedures for testing;
Coordinate record keeping, reporting, evaluation and financial matters of testing center;
Manage all aspects of communications to identify and communicate with students eligible to take certification exams;
Coordinate with grant managers and other funding providers to secure sufficient testing vouchers; assign vouchers and track accordingly;
Track, monitor, and prepare reports and records including discipline-specific test administration and pass rates;
Maintain or supervise the maintenance of participant database to track the progress of students;
Monitor and facilitate updates of certification lists maintained by the Florida Department of Education (CAPE post-secondary funding list, Technical Skills Attainment list).

The classification is responsible for coordinating the operations and activities of an assigned academic program or area and may supervise lower level administrative or program support staff. This class is responsible for scheduling classes, trainings, or related events; coordinating the staff, and the use of resources for determined; coordinating internal and external relationships and partnerships; implementing project plans and providing project status updates and reviews; researching and analyzing information or other related data to improve the services or operations of the program; and may be responsible for monitoring a budget.

Compensation: $59,309.68 - $74,137.10

Requirements:

Education:

Bachelor's degree.

Experience:

One (1) year of progressively responsible experience in area assigned.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

One (1) year of progressively responsible experience in area assigned.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

Knowledge:

Oracle Campus Solutions system relating to the area of responsibility;
Academic program offerings;
Budgeting principles;
Advanced principles and practices in assigned area of responsibility;
Testing procedures and policies;
Recordkeeping principles;

Supervisory principles and practices;
Academic program requirements;
Customer service principles;
Program coordination principles, practices, and techniques;
Research methods;
Applicable Federal, State, and local laws, rules,regulations, codes, and/or statutes;
Presentation principles and practices;
Diverse populations and cultures;
Computers and related software applications.
Academic program requirements;
Supervisory principles and practices;
Customer service principles;
Program coordination principles, practices, and techniques;
Research methods;
Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes;
Presentation principles and practices;
Diverse populations and cultures;
Computers and related software applications.

Skills:

Analyzing processes, programs, and procedures and making recommendations for improvement;
Coordinating activities and/or programs;
Preparing and maintaining records and reports;
Monitoring budgets;
Compiling and maintaining data and information;

Prioritizing and assigning work;
Monitoring and evaluating the work of lower level staff;
Advising students on applicable policies and procedures;
Providing customer service;
Interpreting academic program requirements;
Reviewing and processing paperwork, forms, and/or other related items;
Researching, analyzing, and applying relevant information to the development of departmental processes and programs;
Maintaining confidentiality;
Ensuring compliance with applicable internal and/or external program requirements;
Using a computer and related software applications;
Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Physical:

Positions in this class typically require: reaching, standing, walking,grasping, feeling, talking, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Responsibilities:

Coordinates and assists in the development, implementation, and supervision of testing goals, objectives, support services, training programs, assessments, activities, and/or other applicable initiatives; may participate in the development and presentation of programs and offerings;
Performs a variety of test administration duties, including scheduling and proctoring exams, responding to student inquiries, advising students on test results, and recommending test preparation activities;
Prepares, reviews, interprets, and analyzes a variety of information, data, applications, contracts, agreements, test results, forms, records, assessments, business correspondence, and reports; makes test preparation recommendations based on findings;
Coordinates and processes all testing appointments and test center schedules;
Responds to requests for information from faculty, staff, students, outside agencies, and community regarding testing; researches and resolves issues, complaints, and/or other related problems.

These duties are a representative sample; position assignments may vary.		Potential Frequency
1.	Advises students, faculty, and staff on a variety of issues related to assigned academic programmatic area; evaluates students and/or applicants to determine program progress, program adherence, and/or other related issues; and maintains related student files.	Daily 20%
2.	Researches and analyzes a variety of complex data and information, including student database information; summarize findings in reports.	Daily 10%
3.	Coordinates the implementation and evaluation of program goals, objectives, activities, and strategic initiatives; assesses consequences and outcomes of program initiatives.	Daily 5%
4.	Develops and maintains internal and external relationships; participates in/on a variety of meetings, committees, task forces, and/or other related groups to communicate information regarding services, programs, areas of opportunity, and/or other information; represents assigned academic area on committees, advocacy groups, and/or other related groups.	Daily 20%
5.	Provides information to students, parents, school liaisons, and/or other applicable individuals regarding available courses, programs, registration processes, and/or other related areas.	Daily 30%
6.	May supervise staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations.	Daily 10%
7.	May monitor and administer a budget by submitting justifications for budget items, and monitoring program expenditures.	Daily 5%
8.	Performs other duties of a similar nature or level.	As Required

Equal Access/Equal Opportunity

The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, pregnancy, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college will not tolerate such conduct. Should you experience such behavior, please contact Dr. Devona Pierre, Executive Director, Organizational Culture and Engagement/Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at eaeo_director@spcollege.edu.