The HR Specialist position is a customer service role focused on the employees of the College including intake of customer questions or concerns and finding readily available resolutions in an effective and timely manner. This role works with employees, supervisors, and managers to improve college-wide Performance Management, Employee Engagement, Employee Relations and Training & Development; pursues the ultimate goal of achieving the HR Vision to recruit, develop, and retain high-performing employees and model the college’s values; and works closely with the entire HR team.

Key Focus Areas:

• Promote the HR Vision to recruit, develop, and retain high-performing employees while modeling the college’s vision and values
• Assist in identifying and developing training solutions (online and face-to-face)
• Assist in developing, implementing, and tracking performance management solutions
• Manage Learning Management System (SkillPort) for training
• Assist as needed with employee relations and engagement projects and programs
• Responsible for maintaining knowledge of the College’s Human Resources initiatives and programs in order to advance  the college’s long-term strategic vision and mission. Emphasis placed on promoting a healthy organizational culture, enhancing the employee experience, and managing risk.

• HR initiatives and programs include: Federal, State and Local Compliance, Employee Engagement, Employee Relations, Benefits & Wellness, Employee and Manager Training; Professional Development, Onboarding/Offboarding, Recruiting, Performance Management, and Continuous Improvement
• Reports to the HR Director, Organizational & Employee Success

Essential Duties

• Superior customer service sufficient to provide and deliver professional, helpful, high quality service and assistance to achieve desired, expressed and unarticulated optimal results;
• Performs a variety of administrative activities, which may include: making travel arrangements; scheduling and arranging meetings and/or events; transcribing meeting minutes; maintaining and updating the HR department website; PCard reconciliation, and managing supervisor’s and/or departmental calendar; managing/organizing team templates; updating presentations; and update/maintain/organize digitized documents;
• Maintain an accessible and unbiased approach and mindset;
• Research information required to form viable solutions and use proper resources available including state/federal laws, rules/procedures, policies and business partners;
• Perform as a proactive and progressive team member with a focus on the college’s brand and reputation;
• Communicate effectively and professionally, verbally and in writing, at all levels and encourage transparency with all stakeholders.  Write and post blog articles to keep employees across the college informed.
• Under the guidance of HR functional leaders, advises supervisors/employees on policies, procedures, and employment situations;
• Responsibilities may include tracking multiple timelines; providing information to employees; preparing and reviewing reports for accuracy; responding to questions regarding area of responsibility; interpreting organizational policies and procedures; conducting new hire orientations; reviewing classifications and job descriptions; and maintaining accurate records.

This is the first of seven levels in the Human Resources series. Incumbents implement an assigned human resource function or activity, such as recruitment and employment, employee benefits, wellness or compensation.  Responsibilities may include tracking multiple timelines; providing information to employees; preparing and reviewing reports for accuracy; responding to questions regarding area of responsibility; interpreting organizational policies and procedures; conducting new hire orientations; maintaining up-to-date job descriptions; determining starting salaries; providing human resources advice to supervisors and employees on policies, procedures, or employment situations; and maintaining accurate records.